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Product Knowledge Manager

Aizon

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Product

Barcelona, Spain

Posted on Monday, December 4, 2023

Who we are

Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.

Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what we consider “Aizon 3.0”.Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.

- What makes us different from other manufacturing platforms? We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavy-handed systems and rapidly understand how to run their manufacturing processes better.

- We’re solving multiple problems in GMP operations that cost manufacturers millions yearly while accelerating their digital maturity journey. One of our unique capabilities is the ability to operationalize the use of predictive AI models in real time without a big data science staff.

- We’re backed by both industry and software investor firms like NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork, with solid industry and technology expertise.

Our mission is to improve global health by optimizing how medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.

Join us if you are motivated to directly impact our company's success and growth path forward and, more importantly, by positively contributing to the life science industry and deserving patients worldwide.

● Understanding and sharing knowledge pertaining to product features, product documentation, and user guidance

● Developing, coordinating, and implementing policies, procedures, and programs encompassing all aspects of training, training management, and training development.

● Preparing the annual training plan, designing and overseeing the preparation of training courses, conducting training, and tracking and reporting on training progress.

● Reporting to the Sr. Director of Product Management

Responsibilities

Research, understand, and stay updated on the features, benefits, and applications of our products.
Collaborate with product management and development teams to gain insights into new and upcoming product features.
Support the creation and maintenance of comprehensive product documentation, including manuals, guides, and training materials.
Work closely with sales, marketing, and customer support teams to ensure consistent and accurate communication of product information.
Design and deliver effective training programs to educate team members and customers about product specifications, usage, and troubleshooting.
Identify and implement training best practices using lessons learned, industry standards, and client feedback.
Monitor training performance through quantitative data and evaluation feedback.
Ensure on-time delivery of technical content focusing on specialized/training documentation.

Requirements

Must Have
Bachelor’s (or Master’s) degree in a related field.
5+ years of demonstrated experience in SaaS platforms within the B2B market space.
Experience working with software implementations and understanding what goes into training users on a new application.
Experience with needs assessments, course development design, and presentation/facilitation of professional training courses.
Excellent ability to run meetings efficiently and see those action items are completed on time.
Understanding of digital transformation and change management in manufacturing.
Proficient in spoken and written English.
Experience with public speaking, including live webinars and online training sessions delivery.
Nice to Have
Experience with Saas, B2B training software is highly desirable.
Experience in highly regulated environments.
Pre-sales experience.
Familiar with the use of the Atlassian suite (Confluence, Jira).
Basic understanding of Industry 4.0 concepts and principles.
Proven and effective leadership experience.
Demonstrated ability to manage a high number of employees.

Skills

Project management skills are necessary to keep tasks coordinated and delivered on time.
Ability to thrive in a fast-paced, dynamic, and at times stressful environment.
Capable of working with a dynamic product that is ever-changing and evolving rapidly.
Strong analytical and creative problem-solving skills.
Ability to take smart risks and champion new ideas.
Team player, collaborative, innovative, gets things done in mind, project-oriented.
Ability to understand business requirements and translate them into technical requirements.
Show initiative in setting and meeting goals within an environment of managed change.
Ability to work under pressure, responsible for multiple vital tasks in parallel.
You take ownership and feel accountable for the product as a whole.
Commitment to quality.
You take responsibility for the success of the project.
Consultative and problem solver.
Excellent client-facing and communication skills.

What can we offer

Full time and permanent contract and immediate start
Competitive salary in the sector
An open and collaborative work environment with a young and dynamic team and international culture
An opportunity for personal and professional growth, supported by high functioning, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory
A culture where your opinion is highly valued and appreciated
Flexible schedule, intensive Fridays
Flexible remuneration transport and restaurant
Language training courses
Private medical and dental insurance
Stock options
Internal training and certifications plan
Career plan and scheduled salary reviews
Team Building Activities
The possibility to join a young American company with great expectations and huge potential to grow

We are committed to providing an inclusive environment where all employees feel mutual respect and are contributing to the good of society. We are a group of creators with diverse backgrounds (over 16 different citizenships in our company) and are proud to be an equal opportunity workplace. All employment is decided based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, you may contact us at jobs@aizon.ai