Nuvia
General Summary:
As a Senior IT Engineer in Desktop Field Services, your role involves a wide range of responsibilities related to desktop infrastructure. Your key responsibilities include:
• Investigating and resolving issues related to operating systems (both Windows and Linux), networks (LAN/WAN), systems, and applications.
• Performing root cause analyses and escalating issues as necessary.
• Test and deploy hardware and software solutions.
• Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
• Provide excellent customer service over the phone/email and in person.
• Handle administration for various technology platforms, including mobility, messaging, collaboration, and unified communication spaces.
• Follow up with customers to ensure their technology needs are being met and issues are resolved.
• Communicate effectively with leads via email and direct conversations. Provide recommendations to overcome obstacles.
• Serve as a resource for less experienced personnel, sharing your knowledge and expertise.
• Collaborating with internal business partners to ensure new systems meet user requirements.
• Documenting solutions and common processes.
• Networking with colleagues to gain insights and connections.
• Contributing to technical discussions and brainstorming project strategies.
Level of Responsibility:
• Working with minimal supervision.
• Proven excellence in customer service, interpersonal, customer-facing skills.
• Conveying complex information verbally and in writing to individuals with limited subject knowledge.
• Most tasks involve multiple steps, requiring effective planning and prioritization.
• Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.
• Using deductive and inductive problem-solving approaches.
• Exercising creativity within established guidelines when drafting original documents or knowledge base articles.
'Education and Certifications:
• Bachelor’s degree in computer science, technical, engineering, or related fields.
• Relevant certifications such as ITIL, MCSE, CISSP, etc.
Skills:
• Strong listening and problem-solving skills.
• Strong experience troubleshooting complex Windows 11 & Linux operating system issues.
• Experience using PowerShell for scripting and automation.
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.
Experience:
• Over 6 years of IT-related work experience, including 2+ years leading projects/programs.
• Enterprise-level desktop support experience.
Minimum Qualifications:
• 3+ years of IT-related work experience with a Bachelor's degree.Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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If you would like more information about this role, please contact Qualcomm Careers.