Company:
Qualcomm India Private Limited
Job Area:
Human Resources Group, Human Resources Group > HR Shared Services
Qualcomm Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
General Summary:
Qualcomm is seeking a Manager, HR Shared Services to be part of the People Solutions organization that provides HR services and Solutions to employees globally. This management role will deliver high quality HR services to both employees and members of the HR Team while also maximizing the ability of the overall HR function to contribute strategically to Qualcomm.
The role will manage a group of HR Advisors based globally (North America, India, EMEA, APAC).
The role will report to the People solutions Senior Director.
This role would require flexibility to work across time zone to engage with global team members, collaborate and engage with various HR teams and other functional teams
This position requires prior experience in managing a contact centre or HR operations team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
-
People Management and leadership:
Manage a global roll up org of 30+ people with 3 direct reports
Lead, coach, and develop a team of HR Shared Services professionals.
Foster a high-performing, collaborative, and customer-centric team culture.
Build and sustain a culture that is conducive to the team in delivering quality service, CI mindset and promotes individual development
Manage team performance, conduct regular performance reviews, and provide constructive feedback.
Ensure effective resource allocation and staffing planning.
Coach, mentor next level and team members as needed to scale and build a pool of talent as potential successors or supervisors
Ensure a one team mindset while working with teams across geographies.
Ensure a culture of being inclusive. Drive engagement to create a global team and embrace a global culture
-
Strategic Planning and Execution:
Develop and implement HR Shared Services strategies and procedures that align with the overall business objectives.
Identify opportunities for process improvement and automation to enhance efficiency and reduce costs.
Stay up-to-date with industry best practices and emerging trends in HR Shared Services.
Ensure optimization of the HR Shared Service organization to ensure efficient delivery across locations and time zones
-
Service Delivery:
Oversee the day-to-day operations of the HR Shared Services function, ensuring timely and accurate delivery of services.
Manage and resolve escalated HR issues and inquiries.
Set benchmarks for teams performance
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Monitor and report on HR Shared Services performance metrics.
-
Stakeholder Management:
Build and maintain strong relationships with HR business partners, other functional HR teams and upstream/downstream teams such as payroll,
Provide guidance and support to employees and managers on HR policies and procedures.
Collaborate with other HR teams to ensure seamless delivery of HR services.
-
Continuous Improvement and process Optimization:
Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.
Drive continuous improvement initiatives within the HR Shared Services function.
Stay informed about industry best practices and emerging trends in HR Shared Services.
Explore opportunities to bring in automation, AI and relevant tools to drive efficiency and employee experience.
-
MINIMUM REQUIREMENTS:
Bachelor’s degree and 5+ years of experience in Human Resources or related work experience.
PREFERRED REQUIREMENTS:
Bachelor’s or Master’s equivalent in Business, Human Resources, or related field.
10+ years of experience in multiple areas: talent development, organizational development, performance management.
5+ years of work experience in a role requiring interaction with senior leadership.
3+ years in a managerial role with direct reports
REQUIRED COMPETENCIES: (All competencies below are required upon entry)
- Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
- Building Trusting Relationships - The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.
- Communication - The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.
- Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions.
- Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
- Getting Work Done - The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track and foresee and plan around obstacles.
- Mentoring and Coaching - The ability to develop, coach, and mentor others. This includes the ability to advise, provide development and network opportunities, and help others achieve performance goals.
- Technical Knowledge - Knowledge of Qualcomm or industry standard HR policies, guidelines, and procedures and expertise of HR specialty areas (e.g., Benefits) to design and implement HR programs and solutions. This includes knowledge of the business, industry, and state and federal law to enable HR programs that add business value.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
