Nuvia
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General Summary:
General Job Summary:
This Customer Service Specialist (CSS) provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS, Associate is responsible for the following account activities: order management, including scheduling and other activities as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications. Must be able to quickly learn and adjust to all QCT business applications such as Oracle, Rapid Response, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.
Key Duties & Responsibilities:
Regular interface with the Regional Demand Planner, addressing Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
Regular interface with Customer Care to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
Participates in sales meetings and regional worldwide customer service team meetings
Monitors and reports on progress against department and personal goals
Performs other related duties as needed
Minimum Qualifications
Has proven effective and results oriented problem solving skills
Must have excellent communications skills
Must be able to effectively interact with various disciplines throughout the organization
Exercises good solid judgment within defined practices
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
This job is no longer accepting applications
See open jobs at Nuvia.See open jobs similar to "Customer Service Specialist" Atlantic Bridge.