(IOT) Power/Performance SW Customer Support Engineer, up to Sr. (Taipei)

Nuvia

Nuvia

Customer Service
Taipei City, Taiwan
Posted on Apr 29, 2025

Job Description

Job Posting Date

2025-04-29


Company:

Qualcomm Communication Technologies Ltd.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

To join Qualcomm Customer Engineering team and work with OEM/ODM to design & develop IoT devices based on Qualcomm platforms. Customer Engineers are expected to:
Understand every aspect of customers' requirements and designs.
To communicate with internal product & development teams on any HW/SW design related issues/features from customer designs

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field.

• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.

【Key responsibilities】
• Identify areas of performance optimization in the SoC in both hardware/software architectures.
• Work with Software and Hardware design teams to debug and resolve performance bottleneck issues
• Deliver recommendations to hardware and software teams to achieve power efficiency.
• Performance Optimization to pass Microsoft CER requirements.
• Perform and develop the automation test flow.

• Leverages Software Application knowledge to provide technical expertise of software systems through technical presentations in support of business development, customer training, product demonstrations, commercialization, customization, and maintenance of Qualcomm products.

• Collaborates with teams and customer personnel to identify customer problems, debug issues in customer design software systems, and recommend solutions.

• Drives system architecture and feature-specific customizations tailored for customer requirements from proof of concept to final product commercial launches.

• Assesses potential application of company products, prepares product specifications, disseminates technical information on specific software areas, and/or troubleshoots issues regarding software tools and products.

• Writes detailed product technical documentation, application notes, and FAQs.

• Works under supervision.
• Decision-making may affect work beyond immediate work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Has a moderate amount of influence over key organizational decisions.

• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

【Minimum Qualifications】
• Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field
• 3+ years Software Applications Engineering, Software Development experience, or related work experience
• 3+ years’ experience with Programming Language such as C, C++
• 3+ years’ experience with embedded system


【Preferred Skillset】
• 5+ years experience in Linux/Android/Windows Performance optimization.
• Proficiency in C/C++ Programming and debugging
• Experience in Linux/Android software development in both user space and kernel space. System level issues debugging with JTAG or gdb tool.
• Experience in Linux Kernel driver development, boot optimizations and Linux Kernel power management.

• Experience with Qualcomm chipset software and firmware development on certain function area
• Windows/Linux/Android framework and system integration experience is plus• Experience in WDM and ACPI is a plus.
• Experience on debug tool like Trace32/systrace/Oscilloscope and so on is plus.• Strong analysis skill in Windows Performance Analyzer – ETL
• Familiar with ADK uses cases setup and measurement
• Familiar with Windows kernel and debug data flow
• Familiar with Windows PPM tuning.
• JTAG debugger, CMM scripts.
• Python for large scale data analysis and automation.
• Excellent verbal and written communication skills - Proficient in technical writing.
• Experience with Qualcomm chipset software and firmware development, ACPI and UEFI would be a plus

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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