Collaborate with IT team members and end users effectively.
Ability to work as part of a virtual global/regional team, navigating cultural and language differences.
Capable of handling ambiguity and working independently with minimal supervision and guidance.
Prepare incident reports, including detailed analysis of troubleshooting findings.
Provide first and second level network operations support during escalations.
Independently or collaboratively troubleshoot and resolve network-related issues, including LAN, WAN, and WLAN.
Strong knowledge of networking technologies such as SD-WAN, QoS, DNS, LAN, and WLAN security including NAC, VLANs, VxLAN, and IPsec.
In-depth understanding of network routing and switching technologies and protocols like OSPF and BGP.
Knowledge of Ansible, Python, and Splunk is advantageous.
Proficient understanding and participation in RFC processes, including documenting and resolving network-impacting changes.
Hands-on experience with products such as Cisco, Arista, and F5 LTM is beneficial.
Bachelor's or higher degree in Computer Science, Information Systems, or Telecommunications.
Minimum of five years of experience in network support and administration.
Current CCNP certification with relevant professional experience; CCIE, Cisco DevNet certification would be an advantage.
Excellent written and verbal communication skills in English; proficiency in Mandarin is a plus.

Minimum Qualifications:

• 3+ years of Networked Systems-related work experience with a Bachelor's degree.
OR
5+ years of Networked Systems-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

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