Nuvia
General Summary:
Job Description
The Customer Support and Application team is the primary point of contact for customers in all the product development phases, accompanying the customer from the concept phase, design and integration, field trials, and support in production. All the teammates have substantial engineering experience in the chip industry. Being extremely hands-on, they also provide services of training, system bring-on, and various integration tasks.
Wireless System Application Engineer Support Team is responsible for technical interactions with existing and potential customers from all over the world, on various design matters that may arise, focusing on the RF communication aspects. This includes items such as RF performance analysis, reproduction, and debugging of customer RF issues.
Responsibilities:
Provide technical support to customers and partners (remotely and on-site)
Handling issues reported by customers and driving to resolution
Hands-on troubleshooting of RF System issues in the lab
Drive cross-company activities such as complex issue investigations and customer design reviews
Report to Applications Support Team Leader
Requirements
Bachelor’s Degree in Electrical Engineering
Experience with one or more of the following technologies: WiFi, LTE, Bluetooth
Familiarity with MAC, PHY, and RF subsystems
Familiarity with RF test equipment such as VSA, VSG, Spectrum Analyzers, Network Analyzers etc.
Experience working with Linux OS
Ability to read PCB Schematics
Hands-on experience investigating complicated SW/HW/System issues
Strong interpersonal skills and high customer service orientation
Strong communication skills, oral and written, fluent English
Willingness to travel abroad (US-EU-APAC)
Advantage:
Experience as FAE/Customer Support
Experience in HW design and troubleshooting
Experience in the Automotive industry
Minimum Qualifications:
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
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