Nuvia
General Summary:
Work Experience
Total Experience of 8+ years in Procurement with some experience of managing a Procurement Service Desk
Essential Skills & Competencies
Advanced communication & customer service skills
Advanced Processes knowledge – PR to PO, Supplier Onboarding, Sourcing Management, Contract Management, Invoice/payment query handling etc.
Advanced Stakeholder Management skills, Sense of criticality and Decision-Making
Proficient with MS Tools & with good presentation skills
Experience with ServiceNow, Live chat Support, Case Management
Expertise in Root cause analysis
Reporting & Analysis Competency
Experience operating in a high traffic, fast paced environment
Customer-focused approach, able to deliver high service levels internally and externally
Team Management - Should have led a team in the procurement domain
Desirable Skills & Competencies
Knowledge of Six Sigma / Lean Concepts
Identification of opportunities for continuous improvements
Knowledge of leading procurement platforms and reporting tools
Strong organizational and project management capabilities; ability to manage multiple projects concurrently
Effective leadership, with the ability to motivate and develop high-performing teams
Experience in supporting global procurement operations and managing diverse teams
Position Summary
The Procurement Service Desk Lead will oversee the day-to-day operations of the Procurement Service Desk, ensuring timely and effective resolution of procurement-related queries and tickets. This role serves as the primary point of contact for stakeholders, drives continuous improvement, and supports automation initiatives to enhance service delivery, operational efficiency and customer satisfaction.
Key Responsibilities
Minimum Qualifications:
• Bachelor's degree.Night Shift (9 PM to 6AM)
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