Company:
Qualcomm India Private Limited
Job Area:
Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center
General Summary:
Job Summary
We are seeking a highly skilled and motivated Senior Accountant to join our Accounts Payable Customer Support team. This role is pivotal in ensuring timely and accurate resolution of vendor and internal stakeholder queries, maintaining strong relationships, and supporting process improvements and compliance. The ideal candidate will demonstrate a strong analytical mindset, advanced communication skills, and a passion for automation and process enhancement to drive operational efficiency and stakeholder satisfaction.
Key Responsibilities
- Address vendor and internal team queries related to Accounts Payable (AP), ensuring SLA compliance.
- Serve as the primary point of contact for AP, fostering strong relationships with vendors and internal stakeholders.
- Identify potential challenges proactively and implement controls for seamless AP operations.
- Perform periodic reconciliation of vendor account statements to ensure accurate financial records.
- Investigate and resolve invoice holds, expediting approval processes with internal departments.
- Demonstrate a thorough understanding of Procure-to-Pay, Procurement, and AP workflows.
- Possess end-to-end functional knowledge of vendor management, invoice processing, and payments.
- Analyze and review large volumes of transactional data to identify trends and insights.
- Partner with Procurement and Logistics teams for queries related to Purchase Orders and Receipting.
- Understand the accounting impact of invoice booking, payment, accruals, prepayment, and un-invoiced receipts.
- Handle escalations adeptly, ensuring swift resolution of critical AP issues.
- Maintain knowledge of US tax requirements.
- Efficiently handle emails, queries, and task prioritization.
- Adhere to company policies and procedures.
Process Improvement & Innovation
- Identify and implement efficiency improvements through process automation and enhancement.
- Suggest and drive process improvements to enhance service delivery and reduce manual activities.
- Support internal and external audits by providing necessary documentation and insights.
Qualifications & Requirements
Education
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Master’s degree from a premium institute is a plus.
Experience
- Minimum of 5–8 years of experience in Accounts Payable or related functions.
- Demonstrated expertise in customer support operations and process improvement initiatives.
- Experience in handling ticketing tools and ERP systems such as SAP or Oracle.
- Proven experience in shared service centers; exposure to Fortune 500 companies is an advantage.
- Demonstrated success in process transitions, stakeholder management, and continuous improvement initiatives.
Technical Expertise
- Comprehensive knowledge of the Procure-to-Pay (P2P) process and AP workflows.
- Proficiency with AP systems and Microsoft Office Suite (Excel, PowerPoint, Visio, Power BI).
- Familiarity with ServiceNow , ERP systems such as Oracle, SAP, or similar platforms.
- Hands-on experience with change management, process automation and improvement initiatives.
- Profeciency with Ai tools such as Co-pilot, N8N, Appzen or similar tools and Ai workflows
Skills & Competencies
- Excellent communication and interpersonal skills with fluency in English (oral and written).
- Strong analytical mindset and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Experience collaborating with cross-functional teams globally in a large multinational company.
- Required to work in rotational shifts as per business needs.
Minimum Qualifications:
• Bachelor's degree.
• 4+ years of Finance, Accounting, or related work experience.
*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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