Intern - IT Desktop Support

SambaNova Systems

SambaNova Systems

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See open jobs at SambaNova Systems.
IT, Customer Service
Palo Alto, CA, USA
Posted on Wednesday, December 13, 2023

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

Location: Palo Alto, CA
Work Model: In person, M-F 9-5
Job Level: Intern

Working at SambaNova

This role presents a unique opportunity to shape the future of AI and the value it can unlock across every aspect of an organization’s business and operations.

Job Description

SambaNova is seeking a Desktop Intern to join our IT team and assist in maintaining our computer systems. The ideal candidate should have a basic understanding of operating systems, software applications, and hardware components. Strong communication skills, a willingness to learn, and a collaborative mindset are essential. This internship offers hands-on experience in desktop support within a dynamic IT environment.

This individual will be responsible for:

  • Troubleshooting hardware and software issues, installing and updating software applications, configuring desktop settings, and providing technical support to end-users.
  • Diagnose and resolve hardware and software issues for desktop computers.
  • Assist in maintaining and updating desktop operating systems.
  • Collaborate with IT team members to address technical challenges.
  • Provide user support and guidance for desktop-related inquiries.
  • Document and track support requests and resolutions.
  • Contribute to the development of desktop support procedures and documentation.

Basic Qualifications

  • Basic knowledge of desktop operating systems (Windows, macOS).
  • Familiarity with common software applications and troubleshooting.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team and collaborate effectively.
  • Experience deploying, maintaining, and troubleshooting various tech gear such as printers, scanners, VoIP devices, AV equipment
  • Diagnosing and resolving basic networking issues
  • Enrollment in or completion of a relevant IT or computer science program is a plus.

Preferred Qualifications

  • Proficient with Windows, MacOS, Linux operating systems and hardware components.
  • Adept at troubleshooting technical issues, optimizing system performance and utilizing various tools and features to enhance productivity.
  • Experience working in a high-growth startup
  • A team player who demonstrates humility
  • Action-oriented with a focus on speed & results
  • Ability to thrive in a no-boundaries culture & make an impact on innovation

Hourly Rate Range and Level

The base salary for this position ranges from $36/hour up to $42/hour. This range is based on role, level, and location and reflects the salary target for new hires in the US. Individual pay within the range will depend on a number of factors, including a candidate’s job-related qualifications, skills, competencies and experience, and location.

Benefits Summary

SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 80% premium coverage for dependents and offer a Health Savings Account(HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account(FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits includes a full subscription to Headspace, access to One Medical, counseling services with an Employee Assistance Program, and much more.

Submission Guidelines

Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.

If you are a new, recent (within the last two years), or upcoming college graduate and are interested in opportunities with SambaNova Systems, please apply through our university job listings.

EEO Policy

SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Customers turn to SambaNova to quickly deploy state-of-the-art generative AI capabilities within the enterprise. Our purpose-built enterprise-scale AI platform is the technology backbone for the next generation of AI computing.

Headquartered in Palo Alto, California, SambaNova Systems was founded in 2017 by industry luminaries, and hardware and software design experts from Sun/Oracle and Stanford University. Investors include SoftBank Vision Fund 2, funds and accounts managed by BlackRock, Intel Capital, GV, Walden International, Temasek, GIC, Redline Capital, Atlantic Bridge Ventures, Celesta, and several others. Visit us at sambanova.ai. Follow SambaNova Systems on Linkedin.

This job is no longer accepting applications

See open jobs at SambaNova Systems.