Senior Technical Writer

SambaNova Systems

SambaNova Systems

Marketing & Communications, IT
Austin, TX, USA
Posted on Wednesday, May 8, 2024

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

As a Senior Technical Writer, you will be responsible for coordinating and delivering various technical documentation for SambaNova’s external product documentation. This documentation team plays a vital role in customer adoption and making sure our products are clearly understood and easy to use.

The ideal candidate has a technical aptitude that enables effective interaction with Engineers, Technical Writers, Product Managers, and Sales and Customer Engineers. The candidate must have excellent communication skills and the ability to deliver high-quality technical publications for artificial intelligence.

This individual will be responsible for:

  • Create and write various technical style documentation, including user guides, manuals, API reference, tutorials, and best practices, for SambaNova’s various audiences
  • Develop and curate technical, Sales and Customer Engineering centric content that enables sales and delivers easy-to-understand end-user documentation
  • Produce high-quality documentation and examples for SambaNova products and solutions
  • Study, evaluate and analyze end-user, customer, and sales feedback to update and improve documentation quality
  • Manage complex documentation projects, including driving documentation project planning with engineering and product teams, with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness
  • Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans
  • Work as part of a cross-functional engineering, product management, customer, and business team to produce product and enablement documentation
  • Cultivate a highly collaborative environment with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard

Required Qualifications:

  • 5+ years of Technical Writing experience
  • Familiarity with AI and ML concepts highly preferred
  • Knowledge of deep learning frameworks, such as PyTorch
  • Experience using source control and versioning platforms such as GitHub
  • Experience with coding concepts and frameworks
  • Strong written and verbal communication skills, with the ability to grasp complex technical concepts and articulate it to diverse audiences
  • Experience using content publishing tools to write, format, manage, and publish high-quality content
  • Proven ability to learn new technologies quickly
  • Comfortable working in a fast-paced, ever-changing environment with shifting priorities
  • Strong leadership and interpersonal skills, with the ability to inspire and influence cross-functional teams to contribute to documentation
  • Self-motivated, organized, and able to work independently and make independent judgments

Benefits Summary for US-Based Full-Time Direct Employment Positions

(The Recruiter will provide benefit details for non-US-based roles)

SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.

Submission Guidelines

Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.

If you are a new, recent (within the last two years), or upcoming college graduate and are interested in opportunities with SambaNova Systems, please apply through our university job listings.

EEO Policy

SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.