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Customer Services Engineer

Seemplicity

Seemplicity

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Customer Service
United States
Posted on Thursday, August 1, 2024

Customer Services Engineer

  • Customer Services
  • USA - East Coast
  • Full-time

Description

A unicorn in the making is looking for the most enthusiastic, talented, and passionate Customer Services Engineer to join the magic circle.

We are creating the leading all-in-one productivity platform for security teams, helping them simplify, optimize, and scale the way they drive risk down via smart and automated workflows.

We raised $32M in round A, and our customers include Fortune 500 and publicly traded companies. This is a unique opportunity to build, influence, and become a valuable member of our team.

We are looking for a Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.

If you have a passion for building great products from their early days to becoming a market leader, we want to meet you.

Ultimately, by joining an early-stage team that solves a major pain for its customers, you will have a significant impact on the company's products and once in a lifetime technology challenges.

Responsibilities

  • Overall responsibility for the customer experience
  • Manage the ongoing relationship with the technical resources on the customer side
  • Assist customers in deploying the Seemplicity platform
  • Monitor and troubleshoot customer deployment to identify any discrepancies and work with product and R&D to quickly resolve this
  • Collect and manage the state of deployment in each of the customers, including feature requests, bugs, and project plan
  • Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.

Requirements

  • 3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
  • Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
  • Knowledge of cloud environments
  • Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
  • Experience with configuring and managing enterprise application
  • Project management capabilities - organize and maintain the status and action items with each of the customers
  • Ability to work in ever-changing environments and priorities
  • Knowledge of Python and/or SQL

Skills

  • Perfect communication skills
  • Super fast learner
  • Team player
  • A fun to work with teammates with CAN DO attitude and problem-solving skills
Apply now
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