We are creating the leading all-in-one productivity platform for security teams, helping them simplify, optimize, and scale the way they drive risk down via smart and automated workflows.

We raised $32M in round A, and our customers include Fortune 500 and publicly traded companies. This is a unique opportunity to build, influence, and become a valuable member of our team.

We are looking for a Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.

If you have a passion for building great products from their early days to becoming a market leader, we want to meet you.

Ultimately, by joining an early-stage team that solves a major pain for its customers, you will have a significant impact on the company's products and once in a lifetime technology challenges.

Responsibilities

Overall responsibility for the customer experience
Manage the ongoing relationship with the technical resources on the customer side
Assist customers in deploying the Seemplicity platform
Monitor and troubleshoot customer deployment to identify any discrepancies and work with product and R&D to quickly resolve this
Collect and manage the state of deployment in each of the customers, including feature requests, bugs, and project plan
Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.

Requirements

3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
Knowledge of cloud environments
Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
Experience with configuring and managing enterprise application
Project management capabilities - organize and maintain the status and action items with each of the customers
Ability to work in ever-changing environments and priorities
Knowledge of Python and/or SQL

Skills

Perfect communication skills
Super fast learner
Team player
A fun to work with teammates with CAN DO attitude and problem-solving skills

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